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KCI ranks first, STL tenth for customer satisfaction

J.D. Power and Associates rated KCI as the top medium-sized airport in its 2010 North America Satisfaction Study, released Thursday. Lambert-St. Louis International ranked as the 10th best medium-sized airport.

J.D. Power said that KCI performed particularly well in three of six factors — airport accessibility, check-in/baggage check and security check. The lone factor in which KCI received a low score was for food and retail services. STL performed well in check-in/baggage check.

[J.D. Power]