EXL, a leading operations management and analytics company, recently announced the expansion of their new customer support center in Lee’s Summit, Missouri. The new center is expected to house 250 employees by the end of the year, and will operate 24 hours a day, and seven days a week.
“We are excited to welcome EXL’s expansion in Missouri, and in Lee’s Summit,” said Missouri Governor Mike Parson. “Lee’s Summit is a great community that knows how to celebrate life and support the companies that invest in the region with highly talented people. I look forward to seeing the growth and success of EXL in Missouri.”
Ranked annually as an industry leader by multiple analyst firms, EXL has more than 500 insurance clients globally across property and casualty and life and annuity insurers. EXL integrates operations management, advanced analytics, technology platforms to help clients streamline operations, manage risk, improve customer acquisition and retention, launch new products and execute digital transformation strategies.
“In the past year, EXL has expanded into multiple U.S. markets,” said Pavan Bagai, President and Chief Operating Officer at EXL. “As the work we perform for our clients becomes more complex and strategic, in areas such as digital, or touches highly regulated areas, we will continue to assess our global footprint to deliver greater value to our clients.”
“This was a great team effort by the Department of Economic Development, KCADC, Lee’s Summit Economic Development Council, City of Lee’s Summit, JLL, KCP&L, Spire, Cushman & Wakefield, and Missouri Partnership to support EXL’s expansion in Missouri,” said Steve Johnson, CEO of Missouri Partnership. “Missouri’s central time zone and neutral accent gives companies the talent and the workday flexibility to provide customer contact support nationwide.”
For more information on Missouri contact Steve Johnson, CEO of Missouri Partnership, at 314.725.2688 or via our contact form, with any questions you might have, and learn how Missouri Partnership can help with your business investment needs.